Job Description

Responsible for troubleshooting and resolving issues with shipboard workstations and applications such as Crew Compass, Ocean Now, Xi Access, etc Handle daily activities in the Data Center and ensure the integrity of backup systems and perform scheduled disk backups. Provide support for user-related Lotus Notes mail administration. Assist with level 2 support for all other IT issues through incident tickets to shore-side IT support. Assist the IT Officer with time-sensitive tasks such as embarkation pre-call checklist and ensuring readiness of embarkation kit. Responsible for the transport and security of embarkation computer equipment. Work with UNIX, network communication in LAN or WAN environment, Hewlett Packard LaserJet printers, imaging operating systems, server operating systems, and server backup software. Set up ship-to-shore connectivity during turnaround days, including setting up tablets with Navigator App for embarking passengers and assisting check-in staff with the operation of the Embarkation application. Monitor and maintain ship-to-shore connectivity through various methods such as fix mimosa or cable form. Handle Vision line software tasks, including creating new keys, programming door locks, and maintaining the status of guest stateroom door panels. Enthusiastically participate in job-related training sessions. Train end-users in the Internet Cafe project. Set up and provide basic end-user troubleshooting and desktop support for Windows, Linux, and Mac systems. Candidate Qualifications: Minimum 2 years of experience in IT support or a related field. Strong technical knowledge of troubleshooting workstations, applications, network communication, and server operations. Experience with Lotus Notes mail administration and support. Ability to handle time-sensitive tasks and work under pressure. Good communication and interpersonal skills. Technical certification in relevant areas is a plus. Required Skills: Remote User Support Time Management Technical Support

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