:As an IT Application Support Engineer, you will be supporting enterprise IT applications in the SCM area, used by Siemens Healthineers Business Units worldwide. Your tasks and responsibilities will include but are not limited to the following:IT Support and Technical Expertisexc2xb7 Ensure IT application availability 24/7 as well as the application performanceo working hours: 8/5 (Mo.-Fr., occasional on weekends)o on-call: during nights and weekends in team rotationxc2xb7 Provide 2nd level support within the Incident Management process (e.g. trouble shooting)xc2xb7 Provide support within the Problem Management process (e.g. root cause analysis)xc2xb7 Take care on the Access Management processxc2xb7 Contribute to the Knowledge, Release and Configuration Management processesxc2xb7 Perform the Escalation Management processxc2xb7 Ensure and control backup and restore scenariosxc2xb7 Configure and install enterprise IT applicationsxc2xb7 Coordinate special technical requests with IT service providersxc2xb7 Contribute to implementation of IT application architecture (technology, interfaces, landscape)Quality/Compliance Managementxc2xb7 Contribute to accurate and up-to-date quality and end-user documentationxc2xb7 Assist during internal and external auditsRequired Knowledge/Skills, Education, and Experiencexc2xb7 Bachelor or Master degree in Computer Science/Engineering and/or Business Managementxc2xb7 2-5 years of experiences in operational IT Support especially in Incident and Problem Managementxc2xb7 Hands on experience with SaaS, web-based and cloud applicationsxc2xb7 Superior verbal and written communication skills with an emphasis on multicultural sensitivityxc2xb7 Fluent in Englishxc2xb7 Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picturexc2xb7 Strong teamwork skillsxc2xb7 Structured, proactive, and self-directed work stylexc2xb7 Availability for on-call duty in team rotationPreferred Knowledge/Skills, Education, and Experiencexc2xb7 Experience in Loftware Spectrum Label printing solutionxc2xb7 Experience in Healthcare industry business processesxc2xb7 Experience in the SCM areaxc2xb7 Preferred experience in Manufacturing Application.
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