Job Description

Company Description At AECOM, we\'re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it\'s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We\'re one global team - 47,000 strong - driven by a common purpose to deliver a better world. Here, you will have freedom to grow in a world of opportunity. We will give you the flexibility you need to do your best work with hybrid work options. Whether you\'re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let\'s get started. AECOM is seeking an IT Supervisor to be based in Bangalore At AECOM, we\'re delivering a better world. At AECOM, we understand that the success of our business depends on the satisfaction of our customers. That\'s why we\'re looking for an IT Application Team Lead/Supervisor, who is passionate about providing excellent customer service. The ideal candidate will have experience troubleshooting software issues and providing technical support to users. He or she will be patient and able to clearly communicate complex technical information to non-technical users. The IT Application Team Lead/Supervisor will serve as the primary point of contact for all applications supported by the team, including but not limited to configuration, break/fix, enhancements, development and integrations. Duties & Responsibilities Serve as the primary point of contact for all applications supported by the team, including but not limited to configuration, break/fix, enhancements, development, and integrations Understand how the application integrates with other systems and business processes, and be able to articulate that to others Serve as a liaison between the business and technical teams Manage day-to-day operations, monitoring individual performance and resource productivity & availability, and overseeing change management processes Drives operational excellence through standardization of agreed upon best practices. Drives out defects and ensures processes are in place to positively impact agent and customer experience Supports internal and external program teams for scheduled feature deployments obtaining reporting requirements documents, obtaining signoff, managing risks, and developing key insights on the enhancements Ensure individual goals and objectives are consulted with and aligned to Enterprise Apps leads G&O\'s Ensure individual career, development and training plans are consulted with the relevant Enterprise Apps leads and aligned to Enterprise Apps leads requirements Measure KPIs for processes and measure progress towards goals set forth by the Governance Board Ensures all Service Level Agreements are adhered to and provides the client with a high quality service. Should have experience in creating, maintaining and understanding documentation for the applications, including process flows, data maps, user manuals, etc. Develop and maintain strong relationships with key stakeholders, both internally and externally Anticipate and identify potential problems and risks, and develop mitigation plans Participate in project planning and execution, including estimation, scheduling, and coordination Provide leadership and mentorship to less experienced team members Stay up-to-date on industry trends and best practices, and share that knowledge with the team Perform other duties as assigned Managing the recruiting process by coordinating with hiring managers to create job listings, screening candidates for qualifications and backgrounds, setting up interviews with candidates, and making hiring recommendations to supervisors Managing client relationships by providing leadership & technical support Provide consulting and analytic services that support internal and client decision-making Drive Continuous improvements Coordinating with marketing & communications departments to develop and promote services to existing customers Reviewing financial statements to monitor performance and identify trends & potential opportunities Communicating with other departments within the organization to ensure that all staff members are up to date Drives the technical Business Intelligence processes, infrastructure, monitoring and tools for project delivery Promotes teamwork, provides employees with coaching and feedback for a medium team Demonstrate knowledge of processes and procedures relevant in Application Support & development area Manage day to day team\'s issues, flag and mitigate them and manage escalations. Process client\'s escalations Analyse the related management reports to observe trends and introduce improvements Handle regular communication with the Client counterparts and build relationship with them for the future delivery Excellent communication skills both verbal and written Educational background Bachelor\'s degree or higher (or equivalent experience) in Computer Science or Information Technology, or other relevant fields Relevant experience 10+ years relevant IT experience required 5+ years of direct team management experience 7+ years relevant experience in application development, management, or support or similar Preferred ITIL4 or Prince2 certified Competencies and Skills Experience with cloud-based applications Experience with Agile methodology ITIL certification Experience managing web-based applications Strong understanding of software development life cycle (SDLC) Excellent communication, problem-solving, and leadership skills Demonstrated aptitude for analytics to find opportunities and drive results Strong problem-solving and critical-thinking skills Effective communication skills with the ability to \'tell the story\' Communication at all levels of stakeholders (C-level to Customers) Qualifications Additional Information With infrastructure investment accelerating worldwide, our services are in great demand, and there\'s never been a better time to be at AECOM! Join us, and you\'ll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We\'re the world\'s trusted global infrastructure firm, and we\'re in this together - your growth and success are ours too. As an Equal Opportunity Employer, we believe in each person\'s potential, and we\'ll help you reach yours. Join us and let\'s get started. ReqID: J10076994 Strategic Business Unit: GBS Career Area: Information Technology

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