Job Description

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge \xe2\x80\x93 big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post \xe2\x80\x94About Toll: Global ForwardingAt Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge \xe2\x80\x93 big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post \xe2\x80\x94Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving \xe2\x80\x93 across towns, across countries and across continents.The roleWe are looking for an experienced IT Application Services Specialist to join our organization based in Bangalore.As the IT Application Services Specialist , you will:Lead in country engagement for CW1 deployments and lead additional deployments in new countriesSupplement existing CW1 knowledge by proactively understanding upcoming features and benefitsShare knowledge and proactively upskill offshore support providers with specialist module knowledgeMaintain a highly effective support framework for the CW1 portfolio of applicationsTake an active role in the initial implementations and ongoing upgrades of CW1 deployments within the regionInvestigate and analyse deviations to agreed support service levels with offshore providersProvide a level of customer service focus and responsiveness to ensure delivery as per service level agreementsIdentify continuous improvement opportunities for support and business processes to increase operational efficiencyAbout youTo be successful in this role, you will need:At least 5 years\xe2\x80\x99 experience in working with CW1 (or similar freight forwarding enterprise application suites)At least 5 years\xe2\x80\x99 experience in working with freight forwarding organizations At least 5 years\xe2\x80\x99 experience in IT support services within a similar sized multi-national organizationExcellent written communication and presentation skills (English) Demonstrated experience operating in a global IT environment with application support and IT functions comprising both on and offshore resourcesBe ConnectedWith a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry\xe2\x80\x99s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great \xe2\x80\x93 it\xe2\x80\x99s what makes our possibilities endless.Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.To find out more about us visit www.tollgroup.com/careersYou must be entitled to work in (India) and be prepared to undertake pre-employment checks including a criminal history check and medical.What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don\xe2\x80\x99t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you\xe2\x80\x99re interested in this role but your past experience doesn\xe2\x80\x99t align perfectly then please talk to us \xe2\x80\x93 you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group