Job Description

Candidate Specification

Formal Education & Certification:

• A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputed institute.
• ITIL V3 foundation is desirable.

Essential:

• Experience in providing applications services support in a global team as part of a multinational organisation.
• Experience of IT Service management best practices, especially Incident, Request, Problem and Change Management.
• Experience is proving support for large scale deployment of ERP systems (Projects).
• Experience in roll out support for large scale application deployments

Desirable:

• Experience in providing support for Deltek or other ERP systems.
• Knowledge in Success Factors, CRM Tools.
• Query, Scripting, Database skills, SaaS support
• Formal accreditation in ITIL v3 or other best practice framework.

Personal Attributes:

• Excellent English communication skills - verbal and written.
• Excellent interpersonal skills.
• A motivated team player to work as part of the team to meet deadlines.
• Superior analytical, evaluation, and problem-solving abilities.
• Logical and analytical approach to problem solving and finding solutions.
• Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

Key Duties and Responsibilities:

• Provide 3rd line support in issue related to Deltek ERP system, SAP Success factors, Finance, HR applications and CRM tool(s) from Operations Centre in a 24x7 shift based operations setup application.
• Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level targets
• Collaborate with our third-party support partners to get resolution for issues escalated to them.
• Ensure performance of day-to-day activities and checks as part of the on-going maintenance support in a timely manner and provide input to a forward schedule of maintenance, upgrades, and support activities, projects
• Ensure compliance with Mott MacDonald standards, policies, and regulations.
• To contribute to continual service improvement activities
• To share knowledge as part of shift left exercise with 1st and 2nd line support teams
• To document KB articles and maintain run books for assigned services from support perspective
• To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.

Contract Type

Permanent

Discipline

Information technology

Job Profile

Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

The application process
Read the information provided and if it sounds like the right role for you please apply online as soon as possible. Our online application process takes about 10 minutes and you'll need to upload your CV/resume. You have the option to upload a cover letter - to help explain why you're interested in applying for this role. The application deadline is when applications will be reviewed by the team to shortlist for interviews, which will be held in .

Benefits
We can offer:

• Pension matched up to 7%
• Competitive annual leave and the option to purchase additional annual leave
• An annual professional institution subscription
• Life insurance
• Enhanced parental leave
• Annual company performance bonus scheme - Subject to company performance
• Flexible benefits scheme to suit you, including cycle to work & Interest free season ticket loans etc.

Recruiter Contact

Supriya Yadavalli

Website Region

Asia Subcontinent

Website Sector

Corporate services

Sector

Corporate Services

Job details page image

Work pattern

Full time

Other Information

Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can assist.

Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

More about Mott MacDonald
We're a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person's differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence