Job Description

AIMS360 is looking for top IT talent to join our growing team. As a systems admin you will initially start out on our hardware/software helpdesk and progress to more complex problem solving. Your day to day will vary and may include the following:


• Identify, diagnose, and resolve customer-reported issues covering customer IT infrastructure.
• Provide one-on-one end-user problem resolution over the phone, and via remote access.
• Perform routine preventative maintenance on IT equipment, including but not limited to:


firewalls, servers (hosts and virtual, on-premises and cloud), network equipment, laptops, printers.
• Document all technical procedures and user guides including configuration, implementation and asset documentation of IT hardware and processes.
• Participate in "on-call" rotation for escalation of issues.
• Perform network and workstation hardware installation, maintenance and upgrades coordinating with staff, customers, and vendors.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Audit help desk tickets and ensure established service levels are being met.
• Support VOIP System which includes softphones, mobile app and physical phones.
• Maintain working knowledge of customer specific IT applications, including, but not limited to, Carbon Black, ManageEngine Patch Manager, Microsoft Intune and similar products.
• Office 365 Management and troubleshooting.
• Create reports of vulnerable systems and Helpdesk metrics.

Our ideal candidate:

• Associates degree, bachelor's degree or work-related experience.
• 5+ years of hands-on experience in Help Desk support for office users and remote environments.
• Exceptional hands-on and phone customer service skills allowing for a positive customer service experience with end-users/customers.
• Knowledge of Windows and Mac OS, Windows Server, Hyper-V, firewalls, and routers.
• Knowledge of the following technologies/vendors: Microsoft Office Suite / Office 365, and Active Directory
• Knowledge of the following Microsoft Azure cloud services and Virtual machines
• Ability to work in a team and communicate effectively
• Fluency in English


Bonus points if you have:

• Certifications in PC/Server related areas such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA).
• Experience with PowerShell or other scripting language.
• Solid understanding of fundamental network design and operation