Job Description

Key Responsibilities:

• Technical Support:
• Set up Windows, MAC or Linux operating system on laptop/Desktop.
• Assist with the installation, configuration, and maintenance of computer systems and software applications.
• Configure operating systems, user profiles, and security settings on windows, MAC and Linux devices
• Provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported

by end-users promptly.

• Troubleshoot technical issues with laptop (such as camera, mic for efficient working)
• Assist employees with MFA setup, password resets, and access permissions.
• Train and educate users on basic software and hardware usage.
• Utilizing Endpoint Manager, and Antivirus for network security
• Create and maintain policies, Deploy policies and ensure compliance is met

Expertise in administration of the Microsoft Office 365 Admin Portal..

• System Maintenance:
• Perform routine maintenance tasks, including system updates, patches, and backups.
• Monitor network performance and security to identify and address issues proactively.
• Assist in maintaining an inventory of IT assets and equipment.
• Experience of submitting a ticket or request with Lenovo or Apple care.
• Coordinate with vendors for warranty repairs and support agreements.
• Documentation & Tracking:

Keep track of hardware inventory and maintenance

schedules

• Maintain accurate records of support requests, resolutions, and troubleshooting steps.
• Maintain accurate and up-to-date records of IT assets, repairs, and software licenses.
• Track incoming and outgoing courier shipments related to IT equipment.
• Maintain a record of courier information and update stakeholders on delivery status.
• Collaborate with IT team members to resolve

complex technical issues.

• Conduct regular laptop audits to ensure security compliance, performance optimization, and risk management.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Total Experience?
• Notice Period?
• Ok for Noida?
• Current CTC?
• 10th Percentage?
• 12th PErcentage?
• Graduation Percentage?

Work Location: In person