Job Description

About Livekeeping

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

Responsibilities:

• Set up Windows, MAC or Linux operating system on laptop/Desktop.
• Assist with the installation, configuration, and maintenance of computer systems and software applications.
• Configure operating systems, user profiles, and security settings on windows, MAC and Linux devices
• Provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported by end-users promptly.
• Troubleshoot technical issues with laptop (such as camera, mic for efficient working)
• Assist employees with MFA setup, password resets, and access permissions.
• Train and educate users on basic software and hardware usage.
• Utilizing Endpoint Manager, and Antivirus for network security

oCreate and maintain policies, Deploy policies and ensure compliance is met .

• Perform routine maintenance tasks, including system updates, patches, and backups.
• Monitor network performance and security to identify and address issues proactively.
• Assist in maintaining an inventory of IT assets and equipment.
• Experience of submitting a ticket or request with Lenovo or Apple care.
• Coordinate with vendors for warranty repairs and support agreements.
• Keep track of hardware inventory and maintenance schedules
• Maintain accurate records of support requests, resolutions, and troubleshooting steps.
• Maintain accurate and up-to-date records of IT assets, repairs, and software licenses.
• Track incoming and outgoing courier shipments related to IT equipment.
• Maintain a record of courier information and update stakeholders on delivery status.
• Collaborate with IT team members to resolve complex technical issues.
• Conduct regular laptop audits to ensure security compliance, performance optimization, and risk management.

Job Type: Full-time

Pay: Up to ?900,000.00 per year

Schedule:

• Day shift

Application Question(s):

• The job location is in Noida sector-135. Are you comfortable with this?
• Notice Period?
• Percentage in class 10th?
• Percentage in class 12th?
• Percentage in Graduation?
• Total Years of Experience?
• Current CTC?
• Expected CTC?

Work Location: In person