Job Description

IT Admin
Live keeping - Noida, Uttar Pradesh, India (On-site)

About Livekeeping
Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

About IndiaMart
IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers.
With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company's mission is 'to make doing business easy' and is trusted with 149 million buyers, 7 million sellers, and has 83 million products & services on its platform leading to ~23 million unique business enquiries every month.
During FY 22, company had consolidated revenue of INR 753 Crores and profit after tax of INR 298 Crores.

Responsibilities

• Providing first-level technical support on a wide range of issues to Company

Management and its staff.

• Installation, configuration and troubleshooting of Software, Hardware, Laptops,

Desktop PCs, Printers & scanners.

• Maintaining details of hardware assets with their Licenses, Warranty, AMC and configuration details.
• Ensuring incident ticket requests are closed on time and with high client satisfaction.
• Providing Level 1 support for Audio/ Video Conference infrastructure.
• Performing routine preventive maintenance and backup functions viz. backup, restoration and file server maintenance.
• Coordinating with the external vendors to ensure vendor level escalations are resolved within the agreed timeframe.

Requirements

• 1-2 years of experience working in a technical support role
• Good communication skills (e.g., phone etiquette, listening skills, and follow-up skills).
• Excellent customer service skills, capable of accurately and effectively troubleshooting and solving technical problems.
• Mobile Device support experience (e.g., iOS, Android).

Job Types: Full-time, Permanent

Pay: Up to ?300,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Application Question(s):

• What is your 10th Percentage?
• What is your 12th Percentage?
• What is your Graduation Percentage?
• What is your Notice Period?
• What is your Total Experience?
• What is your Current CTC?
• What is your Expected CTC?
• Are you ok with the Work Location?

Experience:

• total work: 2 years (Preferred)