Job Description

##### Title


IT Administrator Assistant##### Location


Jaipur, India##### Department


n.a.##### salary


competitive##### Category


n.a.##### Start date


Immediately##### reports to


Lead Software Engineer
##### Travel


limited
Introduction
----------------


CATTS is looking for an IT administrator to join its global team in the management of cloud infrastructure.

At CATTS you will enjoy the entrepreneurial, fast-paced mindset of a small-to-mid-sized company. At the same time, you will gain the exposure and experience of working in a truly global organisation and working on solutions for large multi-nationals.

Join our diverse global team of customs, compliance and technology experts and build the tools for the future of global trade!


Responsibilities
--------------------


As an IT administrator assistant, you would be working with Microsoft 365 platform and would be responsible for:



• Management of user accounts (creation, deletion, permissions)
• Creation of SharePoint sites, M365 groups, shared mailboxes
• Configuration of authentication policies in Microsoft Entra
• Configuration of endpoint devices via Microsoft Intune
• Management of Exchange service
• Monitoring threats and Security center and implement possible enhancements there and in Microsoft Purview
• Providing end user support upon their issues with system
• Coding automations in VBA for end users requests (mainly in Excel)

Requirements
----------------

Communication Skills:

• Must be fluent in English, both spoken and written.
• Good communicator with all team members in a global environment.
• Must have an easy-going personality and align well with diverse cultural concepts.
• Provide training and support to end-users.
• Respond to and resolve help desk requests.




Documentation:

• Ability to thoroughly document functional and technical requirements to obtain "business signoff" and agree on a definition of done with various stakeholders.
• Maintain IT documentation and inventory records.
• Ensure data security and backup procedures are followed.
• Conduct regular audits of IT systems and processes.




Learning and Adaptability:

• Must be willing to actively learn new concepts, languages, technologies, and about Trade Logistics and Customs Laws, regulations, processes, and procedures.
• Willingness to stay current with new technologies and industry trends.
• Assist with the implementation of new technologies.




Team Coordination:

• Ability to operate in a global engineering team, coordinating efforts with a product owner and other business stakeholders.
• Collaborate with other IT team members on projects and initiatives.
• Participate in IT planning and strategy meetings.
• Provide on-call support as needed.




Technical Knowledge:

• Excellent problem-solving and troubleshooting skills.
• Knowledge of Microsoft 365 administration center and Microsoft Entra / Azure Active Directory, Microsoft Intune
• Management of user accounts (creation, deletion, permissions).
• 4Provide technical support for hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Troubleshoot network connectivity issues.
• Perform regular system updates and maintenance.
• Assist with the setup and deployment of new hardware and software.
• Monitor system performance and ensure optimal operation.
• Knowledge of VBA (Visual Basic for Applications)
• Good level of knowledge on Windows systems
• Proficient with Excel
• Familiarity with Active Directory and Office 365.

Perks
---------

• Competitive salary.
• Attractive benefits package.
• Various trainings, including on-the-job training.
• Dedicated, hard-working, friendly team.
• Participation in interesting international projects.



In case you are interested, please submit a CV and motivational letter to apac@catts.eu


All resumes are held in confidence. Only candidates whose profiles match requirements will be contacted during this recruitment process.