Job Description

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Our Issue resolution associate plays a crucial part in the mission towards the growth of the organisation by improving customer experience. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers.

What will you be doing...

• Connect with the customers who reported issue
• Understand customer's journey & gather information regarding the problem they are facing
• Provide a "wow" experience to the customer by ensuring the issue is resolved within TAT
• Arrange priority resolution by following up with the internal teams
• Develop strategies to reduce the issue resolution TAT based on customer's feedback & journey
• Maintain up-to-date knowledge of the company's current promotions & processes necessary to meet or exceed the goals

Job Type: Full-time

Pay: ?250,000.00 - ?350,000.00 per year

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: In person