Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you\'ll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.Must have:

• ITIL v3/4 foundation certification
• At least 4-6 years of experience in Incident Management / Coordination, Proficient in using MS Office tools,
• Should know concepts of IPC (Incident, Change & Problem management) processes.
• Good communication skills.
• Should be from Mumbai and ready to work in 24/7 environment with rotational shifts.
• Acting as coordinator for multi Service Provider for Severity 1/2 Incidents/Major Incident. Determining the impact and urgency of an incident and assigns priority.
• Communicates status to client of High priority incident throughout the Incident Lifecyle, as per communication plan.
• Follow-ups on pending incidents, backlogs, doing the trend analysis and co-ordination with multiple teams.

Preferred (good to have):

• CCNA training / certification
• Basic knowledge of the network fundamentals.

Who You AreSkills and Experience

• ITIL V3 or V4 certifications

• CCNA certifications or trainings
• High level communicator with good written and verbal skills

Being YouDiversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \xe2\x80\x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked \xe2\x80\x98How Did You Hear About Us\xe2\x80\x99 during the application process, select \xe2\x80\x98Employee Referral\xe2\x80\x99 and enter your contact\'s Kyndryl email address.

Kyndryl