Job Description

3LS - TEC" (3rd Level Support - Technical Expertise Center) is hiring engineers to handle customer issues escalated by the 2LS (2nd Level Support) team for 7210 / 7x50/7705 and LER series of products
§ Candidate expected to interface to regional TACs, Customer Account Teams, other Business Units, R&D and Product Management for technical consultation and customer
support concerns.

• Debugs complex product installations, product problems by applying both established procedures and creative alternatives.

• Writes technical application notes, field notices.

• Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.

• Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management

• Coordinates upgrade programs for Tier 1 customers (including generation of MOP).

• Provides emergency cell phone support to customers on a global basis 24/7.

• Experience / interest in working in a customer support role and environment is preferred.

• Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit team.

5-10 years of knowledge and experience testing or supporting IP/MPLS, Ethernet based networks is a must.

• Routing protocols (OSPF, ISIS, BGP), signaling protocols (RSVP, LDP) and QOS.

• Tier 1 network architecture background in the areas of IP, Triple Play

• Must have strong background in TCP/IP networking testing and troubleshooting.

• Familiarity with networking test tools (Agilent router tester, IXIA, etc.).

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.