Job Description

Auditing of IP activity chart on daily basis.

To update the IP issues with Directors in order to resolve the same.

Supervise and train the front office executives in their work.

Report to PR Manager for long standing bill/any patient related issues.

Report to HR on any issues relating to IP Billing staff management, control, leave, absence etc.

Weekly should generate a report from HMS system related to number of admissions, number of discharges, number of out-patients, number of laboratory & radiology investigations.

Should provide hands-on-training for new front desk & billing employees including knowledge on HMS, & all other related activities.

Should ensure that the team handles queries in the reception / billing department.

Should update the front desk & billing employees on any changes in the process, services, service charges, consultants.

Should ensure that the billing updating for all the in-patients is completed on daily basis & should inform the PR team about the same.

Should sort out all the due bills and insurance bills periodically.

Should get the approval & counter signature for discount only from the authorized person

Perform all duties as a member of the RMH team whose goal is to deliver good quality health-care at affordable cost.

Random checking of bills to ensure rightful billing.

Establish and educate staff on cleanliness, tidiness and hygiene standards

Motivate team members and resolve any issues that occur on the job

Respond to patients' complaints and special requests.

Makes recommendations to improve service and ensure more efficient operation.

Coordinates work activities among departments

Ensure that all protocols are being followed as per Quality Management System of the hospital.

Maintain and/or ensure maintenance of client records related to invoicing and bill payment

Review work of billing staff to ensure accuracy, resolving inconsistencies as needed

Create and provide a prioritized list of clients to be invoiced to team members

Locate, or assist in the location of, hard-to-reach clients

Provide customer support to customers with disputes or inquiries concerning invoices or billing process

Oversee the billing process and ensure accurate and timely invoicing of clients

Manage Billing team and provide leadership and support as needed

Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements

Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals

Review and analyse billing data to identify trends and areas for improvement

Collaborate with other departments, such as finance and customer service, to ensure smooth and efficient billing operations

Respond to billing inquiries and resolve billing issues as needed

Prepare and present billing reports to senior management

To Maintain Duty roster, attendance leave absenteeism of the IP Billing staff and report to HR department regularly.

To ensure the OPD billing wear the dress code and they abide by grooming standards as per policy.

To provide soft skill training to all IP Billing staff regularly and monitor the improvement.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

Day shift
Experience:

IP Billing: 4 years (Preferred)
Location:

Bengaluru, Karnataka (Preferred)
Work Location: In person