Job Description

Experience : 5+ YearsLocation : NoidaNotice period : Immediate to 30 daysPosition Summary:Pentair is currently seeking IoT Product L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.AWS IOT is must.Duties & Responsibilities:Preparation of test setups in production environmentIdentify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issuesReproducing field issues and identification of defective component in FWManage customer tickets on enterprise systemCategorization of tickets as bugs, defects or feature updates with priorityCo-ordinate with L3 team and other stakeholders for Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, etc.)Single Point of Contact for OTA in production environment for all of the operationsPilot test results verification in productionCollaborate with Pentair global teamsQualifications and Experience:Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline5 Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT areaExperience on AWS Cloud serves-DynamoDB, IOT Core, Cognito, Elastic Search, Athena, Lambda, Quicksight.Hands on using device flashing tools and handling of hardware safelyBasic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory managementUnderstanding of embedded interfaces such as UART, SPI, USBExperience testing WLAN, Bluetooth, Cellular connectivity productsExperience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNSExperience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRAExperience in Embedded firmware Validation& Verification of Software.Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)Skills and Abilities Required:Can-do positive attitude, always looking to accelerate development.Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers.

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