Client Support Engineer (us Accent Preferred)
Job Description
As a Customer Support Engineer, you will be responsible for addressing customer queries and providing support. The position offers opportunities for both personal and professional growth in a collaborative and dynamic environment.
Requirements:
Native-Like US Accent
Excellent communication skills in English.
Strong problem-solving abilities and a customer-centric approach.
Prior experience in customer support or a related field is advantageous.
Ability to work independently and collaborate effectively with cross-functional teams.
Night shift experience would be good.
Key Responsibilities:
Respond to customer queries and assist them in using our communications portal.
Address and resolve customer concerns, ensuring a positive experience.
Guide customers in using our applications and troubleshoot any technical issues.
Collaborate with internal teams to resolve complex customer issues promptly.
Maintain accurate records of customer interactions and transactions.
Contribute to the development of support resources, such as FAQs and guides.
Keep abreast of product updates and communicate relevant information to customers.
Skills Required
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Job Detail
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Job IdJD3426530
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IndustryIT-Software/Software Services
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Total Positions2
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Job Type:Full Time
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Salary:Discuss
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Employment StatusPermanent
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Job LocationCalicut, India
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EducationAny Graduate
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Experience2 - Years
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Apply ByAug 16, 2024
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Job Posting DateAug 09, 2024