Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of Process Associate, Invoice to Cash (Generalist)We are looking for someone with extensive knowledge and understanding of the entire Cash Applications process. In this role, you will be encouraged to work on strict deadlines, in a business environment while being a good teammate.ResponsibilitiesIn this role, you will be responsible for all the activities related to O2C domain-

• The cash specialist will be responsible for posting payments from various lockboxes to the customer accounts
• The specialist will also be responsible for research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
• It will also include responsibilities to coordinate payments made by a lockbox, ACH/Wire, and other adjustments to customer account for credits/debits and account write-offs.
• Reconcile Cash - Balance Accounting system funds against bank deposits and daily/monthly recon exercise.
• Prepare Customer Refunds - This is a manual process of capturing documentation to troubleshoot.
• Work with collections to resolve for unidentified cash
• Ensure ways to increase auto cash application on accounts.
• Build SOPs for new processes, update current SOPs when vital

Qualifications we seek in you!Minimum Qualifications / Skills

• B.Com graduation

Preferred Qualifications/ Skills

• MBA - Finance
• Relevant work experience in Order to Cash
• Good analytical and problem-solving skills
• Ability to learn ERP systems with preferable knowledge of SAP
• Ability to communicate verbally and through e-mails with businesses
• Good conceptual knowledge and experience in tax activities preferred
• Excellent MS Office skills including MS Excel
• Good Communication Skills & Typing Speed
• Previous experience of working on process improvements is an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact