Oversee and guide all activities of the Service team.
Coordinate SLA creations. (through Interaction with the business team).
Ensure the team follows best practices and maintains service level agreements.
Monitors department issues and client complaints.
Develop problem management and service improvement plans.
Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
Offer customer service.
Maintain customer relationships.
The current position involves supporting the origination and execution of transactions and working with various parties to ensure successful deal closure.