Job Description

Positions: Intern-to-Hire Operations, Intern-to-Hire Customer Support Location: Hyderabad Reporting to: Manager - Operations, Manager - Customer Support Salary range: 15K per month Internship duration: 3 months Full-time conversion: Based on performance, you will be given a full-time opportunity at the end of the internship. After Conversion: 2.5 LPA Weekly Off : There will be one day off per week during the Intern phase. Two days off per week upon full-time conversion. Eligibility Criteria for both positions: • Qualification: Any Graduate
• Passing Year: Any
• Work Experience: 0 to 6 months
• Joining Month: We have openings every month as it is an ongoing requirement
• No of Openings: 7

Responsibilities for Intern - Customer Support role: • Handle customer queries through chats primarily and manage calls and email-based on demand
• Identify the needs of customers, resolve issues, and provide solutions
• Generate revenue by understanding the needs of customers
• Upsell other products wherever possible
• Ability to analyze the situation at hand and make a business decision to ensure that the customer experience is not impacted

Responsibilities for Intern - Operations role: • Responsible for handling operations related to the backend by coordinating with clients & In- house
• Responsible for End to end backend support to Operations inquiries, Appointment Confirmations, follow-ups with Clients, SOD & EOD Report preparation, escalations and executions
• Working closely with Clients, Corporate Customers, and internal stakeholders for Appointment confirmations, and reports ensuring timely action of completing tasks at hand
• Coordinate with Insurer on Inclusions/exclusions, and rejection/approval of OPD Insurance claims
• Effective communication in handling customer queries and query resolution with the customers

Must skills: • Good communication skills in English and multi-tasking ability
• Sound confident, energetic and have patience all through the day
• Friendly, calm under pressure, and effective communication with customers
• Ability to probe and comprehend the issue or situations
• Flexible to changes and adapt to new methods as per requirement

Ideal candidate: • Excellent attention to detail with good typing speed
• Good Excel and presentation skills
• Someone who is good at selling and can be self-motivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
• Decision-making and prioritization
• Strong problem-solving, critical thinking, and analytical reasoning abilities
• Build and develop relationships with internal & external, so that faster resolution can be provided to the customer

Career opportunities: • Play a key role in a successful high-growth startup
• Be at the forefront of new-age health tech
• Enjoy attractive compensation, incentives, health, and fitness-sponsored benefits

About ekincare:
Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.

If you are ambitious, willing to unlearn and relearn in a fast-growing start up and looking to make an impact in millions of employees' lives and make India Inc. healthy, ekincare is the right place.

For more details about us please visit www.ekincare.com