Job Description

JOB RESPONSIBILITES

;

MANAGE OUTBOARD CALLS IN A TIMELY MANNER.

FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .

IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .

SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .

BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .

KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .

MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.

SKILLS REQUIRED:

EXCELLENT SPOKEN ENGLISH WITH A NEUTRAL OR US/UK/AUSTRALIAN ACCENT.

STRONG LISTENING AND COMPREHENSION SKILLS.

BASIC COMPUTER KNOWLEDGE AND TYPING SPEED
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Flexible schedule
Schedule:

Fixed shift Monday to Friday Night shift US shift Weekend availability
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Application Question(s):

Where are you from currently ?
Language:

English (Required)
Shift availability:

Night Shift (Required)
Willingness to travel:

25% (Required)
Work Location: In person

Speak with the employer

+91 7021641020