Job Description

We are Hiring !!!

Role

: Customer Support Executive

Sector/ Industry

: Banking & Financial Services

Experience

: 0 - 5 Years

Must be good at Typing with 25WPM and 90 Percent Accuracy.

Languages

: Excellent English, B2 Quality

Qualification

: Graduate

Interview rounds:

HR Round Assessment OPS Round Client Round

Salary

: 30% Hike from the Previous CTC (Range - 3.5 to 5.5 LPA)

Interview Location:

Ambattur, Chennai.

Working days

: 5 days, US SHifts - Rotational week off and shift

Working hours

: Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits

Looking for Immediate joiners

Interview mode - Virtual

Roles and Responsibilities:

Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline
Must have knowledge in BFSI Industry
Handling Inbound/Outbound Calls and Emails: Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions.
Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
Product Knowledge: Maintain a thorough understanding of the company's products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.
Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.
Intersted candidates contact

HR - 6380723976

Job Type: Full-time

Pay: ?21,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Application Question(s):

Are you excellent in English ? Are you a graduate? Are you an immediate joinee ?
Work Location: In person

Speak with the employer

+91 6380723976