Job Description

Job Summary
We are hiring experienced candidates for our International Outbound Process (Australia). International Voice Experience a Must
Designation: Reception Executive (International Process) Location: Work From Home (should be flexible in case a need to report to work arises) Responsibilities and Duties

• Answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments
• Screen calls and routing them to the appropriate stakeholders.
• Giving timely and professional responses to clients and customers.
• Build rapport, listen, clarify and manage the conversational flow
• Manage upset customers, conflicts and challenging situations Deliver outstanding service
• Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
• Excellent time management and organization skills
• Ensure that the documented process is followed without any deviation
• Participate in the off-shore weekly/monthly status calls and training calls
• Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
• Teach solutions to customers.
• Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
• Work with members of other departments/teams to resolve product issues escalating issues as necessary
• Configure customer products to meet requirements
• Good Team Player

Key Skills
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE Required Experience and Qualifications

• Any Graduate /Under Graduate
• Min 6months- 1-year exp handling international calls.
• Proficient in handling MS Office tools
• Very good communication skills in English.
• Since the work operations caters to Australia regions, one needs to be flexible about early morning time shift.
• Should have a well- maintained fully functional laptop and a reliable internet ,power backup to avoid work disruptions.

Benefits
Fixed Salary will be paid on the first of every month.
Location: Work from Home, Bangalore
Salary: 1.8 to 3.0 LPA
Experience: 1-3 years in a similar role is mandatory Workweek : Monday to Friday, 6:30AM \xe2\x80\x93 3:30 PM and Saturday 8:30 AM \xe2\x80\x93 2:30PM
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)
Interested candidates, please email your resume with a cover letter Job Type: Full-time Salary: 18,000.00 - 25,000.00 per month Schedule:

• Morning shift

Job Type: Full-time Salary: 200,000.00 - 300,000.00 per year Benefits:

• Leave encashment
• Work from home

Schedule:

• Morning shift

Supplemental pay types:

• Yearly bonus

Language:

• English (Preferred)

Speak with the employer
+91 90368 93374