Job Description

JOB DESCRIPTION WLS VOICE: PUNE Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client. Roles and Responsibilities: Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and answering questions about billing or services. Desired Candidate Profile: International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred freshers. (Graduate) In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues, billing, and/or handling product Q&A. Interest in learning new technologies. Experience promoting and/or selling products and services. Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities Interested candidates can share their updated resumes to pp00960082@Techmahindra.com or WhatsApp: +91-XXXXXXXXXX - Prajoli Pawar Job Types: Full-time, Regular / Permanent Salary: Up to 390,000.00 per year Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work (Preferred)
• 2 years (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 +91-XXXXXXXXXX