Job Description

JOB SUMMARY Voice Processes Individuals in this role make and receive outbound calls on behalf of Provider for open claims and pending patient balances in the system. In addition they also resolve inquiries from other departments regarding the incomplete, underpaid claims and perform activities in accordance with the status of the claim like rebilling, appeal filing etc. KEY RESPONSIBILITIES Voice process: Achieve Individual SLA targets set as well the account level collection targets set for the team on the following metrics: Average Handle Time (AHT) \xe2\x80\x93 Total time taken to attend call/make call to the customer as defined by the Client. Quality \xe2\x80\x93 Completion of activity as per agreed quality level defined by client with respect to the information received or provided on the calls. Average Speed of Answer (ASA) \xe2\x80\x93 Wait time the end Customer has to wait before the call is answered. Client satisfaction depends on this factor Abandon Rate \xe2\x80\x93 Number of calls which got dropped out of the queue due to the higher AHT on other calls, First Call Resolution (FCR) \xe2\x80\x93 Number of calls/Inquiries closed in the first call (Right First Time) 100% Compliance to Process Adherence as defined in the SOP with respect to any specific inbound scripts for inbound calls 100% compliance on the regulatory and audit requirements, also with respect to calling windows while making outbound calls Ensure compliance of all process requirements is not less than 100% Complete all mandatory assessment/ certifications as applicable to the lines of business KEY SKILLS Good Communication Skills Listening & Comprehension Medical coding, demographic entry, insurance eligibility check, charge entry, payment posting to patient account, denial management/resolution, outbound calling to insurance payers Anesthesia Billing would be an added advantage, GE Centricity Portal. MINIMUM QUALIFICATION Any graduate, Minimum Work Experience Required: Minimum Work Experience Required: Minimum 1 year in BPO field preferably US Healthcare Phone Number : 8977900855 Location : Nanakramguda Job Types: Full-time, Fresher Salary: 922,000.00 - 928,000.00 per month Benefits:

• Provident Fund

• Day shift
• Morning shift
• Rotational shift