Job Description

Job Title : US Voice Banking Process Executive
Process Type : Voice (Customer Support)
Location : Work from Office, Noida

About the Role

We are looking for motivated individuals with exceptional communication skills to join our US Voice Banking Process team. This is a customer-centric role where you will handle banking-related queries for US-based clients, ensuring prompt and effective resolutions.

Key Responsibilities

• Handle customer calls, addressing banking-related queries and concerns efficiently.
• Provide accurate and clear information to customers, ensuring satisfaction.
• Maintain high service quality standards while adhering to process guidelines.
• Work in night shifts and manage a high volume of calls effectively.
• Document customer interactions and follow up on unresolved issues.

Eligibility Criteria

• Education : Any graduate or undergraduate can apply.
• Experience :
• Minimum 6 months of international call centre experience required.
• Freshers with excellent communication skills are also eligible.
• Candidates with more than 2 years of international voice experience are eligible for higher salary brackets.
• Skills :
• Exceptional verbal and written communication skills in English.
• Strong interpersonal skills and the ability to work under pressure.

Work Conditions

• Working Days : 5 days a week with rotational shifts and rotational offs.
• Shift Timings : Night shifts only.
• Transportation : No cab facility available.
• Work Mode : Work from Office.

Salary Details

• Freshers and candidates with less than 2 years of experience :
• ?40,000 CTC
• Candidates with more than 2 years of international voice experience :
• ?45,000 CTC

Job Type: Full-time

Pay: ?30,000.00 - ?38,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift
• US shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you immediately available?

Language:

• fluent English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person