Job Description

We are seeking dynamic and customer-focused professionals to join our International Voice Process team. The ideal candidate must possess excellent communication skills with a strong command of either an American or British accent. As a voice process executive, you will handle customer interactions, resolve queries, and provide exceptional service to clients from English-speaking countries.

Key Responsibilities:

• Handle inbound and outbound calls with clients/customers from the U.S./U.K.
• Resolve customer queries with efficiency and professionalism.
• Maintain a friendly and positive tone while ensuring clarity and accuracy in communication.
• Adhere to process guidelines, quality parameters, and timelines.
• Document customer interactions and maintain detailed records in CRM tools.

Requirements:

• Accent: Native-like fluency in American or British English (mandatory).
• Experience: Prior experience in an international voice process preferred.
• Skills:
• Excellent verbal communication and interpersonal skills.
• Ability to handle complex customer issues with patience and empathy.
• Basic computer knowledge and familiarity with CRM tools.

IF INTERESTED PLEASE SEND YOUR CV ON 8655624313

Job Types: Full-time, Permanent, Fresher

Pay: ?30,000.00 - ?50,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have American/British accent?

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8655624313