Job Description

We have an immediate requirement with one of our clients for the International Voice Process.Go through below job profile and apply accordingly.**Excellent English communication is mandatory for this job**CTC:- 3,00,000 to 3,60,000 per Annum for Fresher and ExperiencedCall Hiring Manager :-Veeresh :- 7997995118Vamshi :- 7997995112Job Title: Customer Support Associate International VoiceCTC:- 3,00,000 to 3,60,000 per AnnumEligibility:- Plus 2 to any graduateExperience:- Freshers are eligible.Shift Timings:- US shift timings(Night Shift only).Work loc:- ChennaiCab:- 2 way till 20KMS.Role Description:A CSA in this role responds to customer queries and providesresolution, support and assistance to the customers who calls pertaining toexisting/new queries on services provided by the client. The Agent will play an integralrole in improving the customer experience by providing fast, friendly and effectiveservice with accurate and personal solutions to customer enquiries.Roles & ResponsibilitiesRevert on calls to customer on a variety of issuesUpdate and process information accurately into the system(s)Resolve customer problems in a timely mannerTake ownership & deliver on customer commitmentsLiaise with others within the process in the event where a customer querycannot be resolved at first point of contactClear Communication - during all conversations with customers, uses simpleEnglish that delivers information and solutions in an easy mannerProfessional Focus - demonstrates a high level of personal and professionalintegrity when dealing with customers as well as treats all customers withempathy, respect and consideration.Ability to solve problems look for solutions aligned to customers perspectiveand deliver on all commitmentsTeamwork consistently work together, trust each other and engage inconstructive conversations for the good of the team

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