• Manage international outbound and inbound calls to support global customers
• Provide exceptional customer service and resolve inquiries
• Enhance customer satisfaction and loyalty
• Offer accurate information about products and services
• Resolve customer issues efficiently
• Pursue sales opportunities and educate potential customers
• Assist with order placement and provide order status updates
• Coordinate with logistics teams for timely deliveries
• Build strong relationships with international customers
• Document customer feedback for service improvement
• High school diploma or equivalent; bachelor's degree a plus
• Experience in customer service or sales, preferably in an international context
• Proficiency in English; additional languages a plus
• Excellent communication skills
• Flexibility to work different shifts
• Competitive salary
• Health benefits
• Paid time off
• Professional development opportunities
Job Types: Full-time, Permanent, Fresher
Pay: ?12,000.00 - ?20,000.00 per month
Benefits:
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• US shift
Supplemental Pay:
• Overtime pay
Education:
• Bachelor's (Preferred)
Experience:
• Customer support: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Diamond industry: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Shift availability:
• Night Shift (Preferred)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.