International Technical Support Associate

Year    Noida, Uttar Pradesh, India
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Job Description

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Profile: International Tech Support AssociateSalary: Up to 30k plus incentivesLocation: NoidaShift: Night/US ShiftJob Type: Full TimeProcess: US ProcessMin 1-2 years\' experience.Key Responsibilities:
  • Candidate should have experience as international tech support executive.
  • Candidate should have experience in providing support to customer via phone call.
  • Provide technical support to customers via phone call.
  • Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
  • Assist customers in installing, configuring, and using our products and services.
  • Escalate unresolved issues to appropriate internal teams and follow up to ensure timely resolution.
  • Document support interactions, including details of inquiries, troubleshooting steps, and resolutions.
  • Collaborate with cross-functional teams to improve product usability and customer experience.
  • Stay up-to-date with product developments, technical specifications, and industry trends.
  • Identify opportunities for process improvements and contribute to knowledge base documentation.
  • Provide training and guidance to junior support team members as needed.
Position Overview:We are seeking a highly motivated and skilled International Technical Support Executive to join our team. The successful candidate will be responsible for providing technical assistance and support to customers located internationally. They will troubleshoot technical issues, escalate problems as needed, and ensure timely resolution to maintain customer satisfaction.Qualifications:
  • Bachelors degree in computer science, Information Technology, or related field.
  • Proven experience in a technical support role, preferably in an international environment.
  • Strong knowledge of software, hardware, and networking concepts.
  • Excellent communication skills, both written and verbal, with fluency in English and [other languages as needed].
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Customer-focused attitude with a passion for delivering exceptional service.
  • Problem-solving skills with attention to detail and accuracy.
Job Types: Full-time, PermanentPay: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per monthDay range:
  • Monday to Friday
Shift:
  • Night shift
  • US shift
Application Question(s):
  • Do you have experience in international tech support?
  • Are you an immediate joiner?
  • Are you able to do a night shift?
Education:
  • Bachelor's (Preferred)
Experience:
  • Technical support: 1 year (Preferred)
  • Software troubleshooting: 1 year (Preferred)
Language:
  • English (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3324444
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Noida, Uttar Pradesh, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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