Job Description

We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt. Ltd. at Rajarhat, Kolkata.Those candidates who were belongs to Travel Background there is no bar for SalaryUS Inbound Ticketing process, candidate use to take 15 to 30 calls in a day and book flight tickets for US customers as per their requirements and resolve their queries.Need candidates with excellent English communication skills.Candidate should have maximum 1 year and minimum 2 years experience in International BPO Sales Process.Working days: 24 working days in a month , 2 paid leaves, 1 birthday Leave .Shifts: US shift (Inbound Voice) Fixed shift with Roster offIncentive : Up to 4 lacs in a month ( Average incentive 10 k to 50k in a month ) apart from salarySalary : 18K to 35KTraining : 30 days paid training.Responsibilities:-1.Manage incoming phone calls2.Identify and assess customers needs to achieve satisfaction3.Provide accurate, valid and complete information by using the right methods/tools4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution*US Travel Process.Booking customers flight tickets and making sales.Excellent verbal and written communication skills.Required Candidate profileExcellent English communication skills.Should have 1 year to 2 yr experience in any International BPO Sales Process.Candidate has to be minimum 10+2 passed.Should be flexible with night shift.Requirements1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative2. Strong phone contact handling skills and active listening3. Customer orientation and ability to adapt/respond to different types of characters.4. Excellent communication and interpersonal skills.Benefits1. There\'s a good incentive structure.2. The environment is great and collaborative.3. The company offers work-life balance.4. It\'s a good place to grow knowledge, skills, and personality.5. The people are sincere and helpful, and that managers and supervisors are kind and dignified.6. The company provides facilities after a small request.

Webvio Technologies Pvt. Ltd.