Job Description

Stepping Edge is looking for a polite, professional customer support executive to work on an International process. To provide outstanding service to our customers by providing documentation support, data entry, answering questions, handling complaints

Roles and Responsibilities:

• Answering or making calls to clients to learn about and address their needs and book an appointment.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Strong time management and decision making skills.
• Adaptability and accountability.
• US accent is preferred although not mandatory.

Exp: 0 - 1year

It is a Work from Office Role

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Jadwal:

• Rotational shift

Tunjangan:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 20/08/2024
Expected Start Date: 21/08/2024