Job Description

Roles and Responsibilities:

Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and answering questions about billing or services. Desired Candidate Profile: Minimum 6 months of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues, billing, and/or handling product Q&A.

Interest in learning new technologies. Experience promoting and/or selling products and services.

Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently.

Willing to work in a 24•7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries. Perks and Benefits Cab Facility both ways [ Pick up and drop within Transport radius]

Immense Growth

Opportunities Interview Rounds : 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

Job Types: Full-time, Permanent

Pay: Up to ?38,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift
• US shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• International Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person