Job Description

Job Title : International Customer Support Executive

Job Overview :

We are looking for an International Customer Support Executive to join our dynamic team in Bangalore. The ideal candidate will be responsible for handling customer queries, resolving issues, and providing excellent service to clients from around the globe. You will be the first point of contact for international customers and will work in a fast-paced environment to deliver top-notch support.

Key Responsibilities :

• Customer Interaction : Handle inbound and outbound calls, emails, and chats from international clients, addressing their queries and concerns.
• Issue Resolution : Identify customer issues and provide accurate solutions in a timely manner, ensuring customer satisfaction.
• Product Support : Provide in-depth product knowledge and assist customers with product usage, features, and technical troubleshooting.
• Customer Relationship Management : Build and maintain strong relationships with customers by providing high-quality service and exceeding their expectations.
• Escalation Management : When necessary, escalate complex issues to the relevant departments and ensure timely resolution.
• Data Entry and Reporting : Maintain accurate records of customer interactions and prepare reports on customer feedback and service performance.

Requirements :

• Education : Minimum graduate degree in any discipline.
• Experience : 1-2 years of experience in international customer support or related roles (Freshers with excellent communication skills can apply).
• Skills :
• Strong verbal and written communication skills in English.
• Ability to handle international customer queries professionally and empathetically.
• Good problem-solving and multitasking skills.
• Familiarity with CRM software is a plus.
• Working Hours : Flexible to work in rotational shifts, including night shifts, to support global customers.

Compensation :

• Salary : ?3 LPA - ?4.5 LPA, depending on experience and qualifications.
• Benefits : Performance-based incentives, health insurance, and other company perks.

Why Join Us? :

• Opportunity to work with a diverse team and support customers from various countries.
• Competitive salary and incentives.
• A chance to build a global career with excellent growth prospects in customer service.

If you're passionate about helping others and want to work in an exciting international environment, apply now to be a part of our team!

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Joining bonus
• Performance bonus

Application Question(s):

• Are you immediate joiner?
• What is your current package?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person