International Customer Support Executive @ Day Shift

Year Ahmedabad, Gujarat, India

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Handle all queries/grievances efficiently and resolve customer queries received through our social media pages and provide satisfactory resolution.
Recognize leads and forward it to Operations or Ecom team.
Manage other medium of customer communication in a timely manner via WhatsApp, Messages, Emails, Calls, Data Management
Diligently maintain a record of all the instances and unique queries received through our social pages in Excel through the CRM software (Engati).
Manage and Co-ordinate with different departments to resolve and close a customer\'s case effectively.
Stay updated on Product knowledge as per the current season & collections

Job Type: Full-time Salary: 20,000.00 - 30,000.00 per month Benefits:

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