International Customer Service Representative
Job Description
Key Responsibilities
• Monitor and Evaluate Calls :
• Document Observations :
• Provide Feedback :
Required Skills and Qualifications
• Develop Improvement Plans :
• Identify Trends :
• Compliance and Regulatory Checks :
• Report Generation :
• Collaboration
• Excellent listening and analytical skills to assess call quality effectively.
• Strong communication and feedback delivery abilities.
• Familiarity with call center technologies and CRM software.
• Ability to handle sensitive information with discretion.
• Proficient in MS Office and quality monitoring tools.
• Attention to detail and a commitment to accuracy.
Preferred Qualifications
• Experience in the specific industry (e.g., telecommunications, finance, healthcare).
• Certification in Quality Assurance or related field.
• Understanding of regulatory compliance requirements (e.g., GDPR, HIPAA).
Job Types: Full-time, Fresher
Pay: ?20,000.00 - ?28,000.00 per month
Schedule:
• Day shift
• Morning shift
• Night shift
• Rotational shift
Education:
• Master's (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3529683
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear