Job Description

: Customer Retention Specialist

Location: Bangalore - Marathahalli

Salary: ?2.8 - ?4 LPA

Benefits: Cab Facility, Medical Benefits

Shift: Rotational and Night Shift

About the Role

We are looking for a dedicated and skilled Customer Retention Specialist to join our team in Bangalore. The ideal candidate will be fluent in English and at least one other regional language. This role requires an individual who can effectively engage with customers, understand their needs, and implement strategies to retain them.

Key Responsibilities

Customer Engagement: Proactively engage with customers to understand their needs and concerns.

Retention Strategies: Develop and implement effective customer retention strategies to reduce churn.

Issue Resolution: Address and resolve customer issues and complaints promptly and effectively.

Feedback Analysis: Collect and analyze customer feedback to identify areas for improvement.

Communication: Maintain clear and consistent communication with customers through various channels.

Reporting: Prepare and present reports on customer retention metrics and trends.

Qualifications

Language Proficiency: Fluent in English and at least one regional language (Kannada, Hindi, Tamil, Telugu, etc.).

Experience: Previous experience in customer service, support, or retention roles is preferred.

Skills: Excellent communication, problem-solving, and interpersonal skills.

Flexibility: Ability to work rotational and night shifts.

Education: Any Bachelor's degree or relevant qualification.

Benefits

Cab Facility: Transportation provided for ease of commute.

Medical Benefits: Comprehensive health insurance coverage.

Career Growth: Opportunities for professional development and career advancement.

Supportive Environment: Work in a dynamic and collaborative team.

Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Jadwal:

• Night shift
• Rotational shift

Tunjangan:

• Health insurance
• Life insurance
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person