Dear Connections,
Greetings from Sutherland,Work From Home (Candidates who are in Mumbai and in Boundary can only apply).|| Urgent Hiring for Ecommerce and Telecommunications Process ||* Sutherland is hiring for International Voice Process (customer service).
*Shift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.
*Salary: 18000 to 30000
*HSC or Graduate freshers can apply.
*1 year of international BPO experience can also apply.
*Immediate Joiners can apply
*Need experience in International Bpo of minimum 1 year on paper
*Location: Airoli* Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist!* Why Sutherland?
Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience.
Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives.
Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.*The Role:
As a Customer Support Specialist, you\'ll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.*Be a Communication Master:
Utilize your excellent English communication skills to effectively interact with customers over various channels.
Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.
Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.*Who You Are:
A passionate and articulate individual with a genuine desire to help others.
You thrive in a fast-paced environment and possess excellent problem-solving skills.
Strong computer literacy and basic Microsoft Office/Excel proficiency will be great.
A team player who enjoys collaborating with colleagues to achieve shared goals.*Bonus Points:
Experience with customer service or technical support in voice will be an added advantage.
Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.*Benefits Package:
Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments).
Comprehensive medical insurance + Accident insurance.*Location:
Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers - Panvel, Kalyan and Dadar station.Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.*Address:
5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708*WhatsApp your Cv At
HR. Mahi: 9136559570Job Types: Full-time, Permanent, FresherPay: \xe2\x82\xb918,000.00 - \xe2\x82\xb930,000.00 per monthBenefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• International voice process: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person