International Customer Service
Year Noida, Uttar Pradesh, India
Job Description
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Joining bonus
- Overtime pay
- Shift allowance
- Yearly bonus
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Noida, Uttar Pradesh (Required)
- Noida, Uttar Pradesh: Relocate before starting work (Required)
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Job Detail
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Job IdJD3196146
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear