International Customer Service Advisor
Year Vidyavihar, Mumbai, Maharashtra, India
Job Description
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Responsibilities:
+91 9891424105
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about products/services and address customer concerns with empathy.
- Issue Resolution:
- Investigate and resolve customer issues efficiently and effectively.
- Collaborate with relevant departments to ensure swift resolution of escalated problems.
- Order Processing:
- Assist customers with placing orders, tracking shipments, and managing returns.
- Work closely with the logistics and sales teams to ensure accurate and timely order fulfillment.
- Product Knowledge:
- Develop a comprehensive understanding of our products/services to assist customers effectively.
- Stay informed about product updates, promotions, and company policies.
- Quality Assurance:
- Adhere to established customer service standards and protocols.
- Participate in ongoing training programs to enhance product knowledge and customer service skills.
- Documentation:
- Maintain detailed and accurate records of customer interactions and issue resolutions.
- Generate reports on customer service metrics and contribute insights for continuous improvement.
- Previous experience in customer service or a related field is a plus.
- Excellent communication and interpersonal skills.
- Problem-solving ability and a customer-focused mindset.
- Familiarity with CRM software and customer service tools.
- Ability to multitask and thrive in a fast-paced environment.
- Competitive salary
- Health and dental insurance
- Professional development opportunities
- Friendly and collaborative work environment
- Night shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
- Vidyavihar, Mumbai, Maharashtra (Required)
- Vidyavihar, Mumbai, Maharashtra: Relocate before starting work (Required)
+91 9891424105
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Job Detail
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Job IdJD3242420
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVidyavihar, Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear