Job Description

Job comes with sales incentives upto 100% of monthly salary.

An "International Customer Advisor - Pharmaceuticals Sales" role involves providing customer service and sales support to international clients regarding pharmaceutical products, primarily by addressing inquiries, resolving issues, promoting products, and building relationships with customers across different geographical regions, while ensuring compliance with local regulations and company policies. Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and online chat regarding product information, pricing, orders, delivery, and billing issues.
• Sales Promotion: Actively promote the company's pharmaceutical products to international customers, highlighting key features and benefits while tailoring presentations to specific market needs.
• Market Knowledge: Stay updated on local regulations, healthcare systems, and competitor activity within assigned international markets.
• Relationship Building: Establish and maintain strong relationships with key international customers, including distributors, pharmacies, and healthcare professionals.
• Order Processing: Accurately process customer orders, ensuring timely delivery and compliance with export regulations.
• Technical Expertise: Possess in-depth knowledge of pharmaceutical products, therapeutic areas, and potential side effects to effectively answer customer questions.
• Complaint Resolution: Investigate and resolve customer complaints promptly and professionally, escalating issues when necessary.
• Reporting and Analysis: Track sales performance, customer feedback, and market trends within assigned regions to identify opportunities for improvement.

Required Skills:

• Multilingual Proficiency: Fluency in English and at least one other relevant language depending on the target market.
• Excellent Communication Skills: Ability to clearly explain complex medical information to customers in a concise and understandable manner.
• Customer Service Focus: Strong interpersonal skills with a focus on providing exceptional customer service.
• Sales Acumen: Understanding of sales techniques and ability to effectively present products and close deals.
• Compliance Awareness: Knowledge of relevant pharmaceutical regulations and ethical sales practices.
• Technical Proficiency: Familiarity with CRM systems and other relevant software for customer management and reporting.

Education and Experience:

• Bachelor's degree in Life Sciences, Pharmacy, or a related field preferred.
• Proven experience in customer service or sales within the pharmaceutical industry, ideally with an international focus.
• Knowledge of healthcare systems and market dynamics in assigned regions.

Looking for Mumbai based candidates.

Job Types: Full-time, Permanent

Pay: ?20,514.78 - ?53,385.27 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Master's (Required)

Experience:

• total work: 6 years (Required)

Location:

• Prabhadevi, Mumbai, Maharashtra (Required)

Work Location: In person

Expected Start Date: 01/01/2025