Job Description

Responsibilities:

Offer comprehensive technical support to customers via voice communication, resolving queries related to software, hardware, and network issues.

Utilize your expertise to troubleshoot complex technical problems efficiently, maintaining a high standard of customer satisfaction.

Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality benchmarks.

Collaborate closely with HR, Assessment, and Operations teams to ensure seamless onboarding and ongoing performance excellence.

Qualifications:

Minimum 6 months of international technical support experience, either through calls or emails.

Proficiency in US Shift timings.

Excellent communication skills with a strong command of English.

Ability to work from our office located in Electronic City.

Demonstrated ability to maintain quality standards in technical support interactions.

Job Type: Full-time

Pay: ?28,000.00 - ?32,000.00 per month

Benefits:

Provident Fund
Schedule:

Night shift Rotational shift US shift
Supplemental Pay:

Performance bonus
Experience:

International voice process: 1 year (Required)
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9110602352