Job Description

Handle inbound customer calls and provide assistance with inquiries, issues, and requests. Ensure prompt and accurate resolution of customer issues, maintaining high customer satisfaction. Provide detailed information on products/services, troubleshooting, and guiding customers through processes. Maintain accurate records of customer interactions, including complaints, feedback, and follow-ups. Adhere to company policies and service level agreements (SLAs). Identify opportunities to upsell or cross-sell products and services, where applicable. Collaborate effectively with team members to achieve departmental goals. Maintain a positive and professional attitude when dealing with customers in challenging situations.

Requirements:

Minimum 6 months of experience in a BPO voice process (customer service experience preferred). Strong verbal and written communication skills in English (fluency is a must). Ability to handle multiple tasks and manage customer queries effectively. Comfortable working in rotational shifts, including weekends and holidays as required. Ability to work in a target-driven environment and maintain performance standards. Both graduates and undergraduates are welcome to apply. Immediate joiners preferred.

Benefits:

Competitive salary up to ?24,000 CTC per month. Full-time, work-from-office role with opportunities for growth. Work in a dynamic, fast-paced environment with continuous learning. Opportunity to develop your career in customer service within a leading BPO.

Whatsapp cv - 8750814073

Job Type: Full-time

Pay: ?20,000.00 - ?24,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Gurgaon, Haryana (Required)
Work Location: In person

Speak with the employer

+91 8750814073