International Calling Process
Job Description
• Provide customer support via phone calls for international customers, in multiple languages.
• Troubleshoot customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit the services of the company.
• Handle customer's problems, enquires, and complaints in a professional and timely manner.
• Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.
Job Types: Full-time, Permanent, Fresher
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Rotational shift
• UK shift
• US shift
Experience:
• total work: 2 years (Preferred)
Work Location: In person
Speak with the employer
+91 9123006906
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Job Detail
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Job IdJD3541613
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWB, IN, India
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EducationNot mentioned
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ExperienceYear