Job Description

Job OverviewWe are seeking enthusiastic freshers for the role of International BPO. The candidate will be responsible for handling international customer service inquiries. This is a full-time position located in Gurgaon, Delhi. The position level is suitable for freshers, with a minimum of 0 years of work experience required.Qualifications and Skills

• Customer service skills (Mandatory skill): Ensure customer satisfaction through effective communication and problem resolution.
• Communication skills (Mandatory skill): Ability to communicate clearly and effectively with clients from diverse backgrounds.
• Problem solving: Aptitude for identifying issues and developing strategic solutions.
• Multitasking: Ability to handle multiple tasks efficiently while maintaining high-quality standards.
• Teamwork: Demonstrated ability to work effectively as part of a team.
• Adaptability: Ability to adjust to new conditions and manage change effectively.
• Attention to detail: Precision in executing tasks with minimal errors.
• Time management: Proficient in managing time and prioritizing tasks to meet deadlines.

Roles and Responsibilities

• Manage and resolve customer inquiries efficiently and courteously.
• Maintain a high level of professionalism and adhere to company policies and procedures.
• Prepare and maintain reports and documentation regarding customer interactions.
• Collaborate with team members to improve overall customer service standards.
• Attend and contribute to team meetings, training sessions, and development initiatives.
• Adapt to new tools and technologies as required by business needs.
• Achieve targets and metrics set by the management team.
• Provide feedback and recommendations for continuous improvement in customer service processes.

Call / Whatsapp - 9560932363

Expertia AI Technologies