International Bpo & Kpo Service
Job Description
feshers and candidates with a minimum qualification of HSC are encouraged to apply.Job Title: Customer Experience Specialist - Chat SupportLocation: Ahmedabad,GujaratSalary: Up to 30k (Based on BPO experience & Interview)Shifts: Night shift and Rotational shiftDear Jobseekers,We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Ahmedabad location.We are looking for candidates with excellent communication skills and fluency in English. Fronment)Week Off: Any two rotational week offResponsibilities:
- Provide excellent customer service through chat support.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Identify and escalate issues to the appropriate channels when necessary.
- Follow up on customer interactions and ensure customer satisfaction.
- Document all customer interactions in the appropriate system.
- Meet or exceed quality and productivity goals.
- Participate in training and coaching sessions as required.
- Maintain a positive and professional attitude towards customers and colleagues.
- Be flexible to work in a 24*7 environment with night shifts and rotational offs.
- Must be able to commute within a local transport boundary of 30kms.
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Job Detail
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Job IdJD3338706
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear