Job Description

Conduct face-time calls with clients for regular weekly work updates and provide them with relevant information and feedback.

Report all the client requests in the system and coordinate with the Client Success Team to get the work done promptly.

Resolve the client complaints and concerns on a high-priority basis and escalate them to the appropriate authority if needed.

Reply to the client queries within 2 minutes and provide them with accurate and helpful solutions.

Explain and demonstrate the results of our services to the clients and address any questions or doubts they may have.

Record videos for clients whenever needed to showcase our work or provide additional guidance or support.

Handle any objections or issues that may arise on the client's weekly calls and persuade them to continue using our services.

You will use your excellent communication, interpersonal, and problem-solving skills to build strong and lasting relationships with your clients and ensure their satisfaction and retention. You will also use your knowledge of our services and CRM systems to manage and track your client interactions and performance. You will report to the Client Relationship Manager Lead and work closely with the Client Success Team and other departments as needed.

Job Types: Full-time, Fresher

Pay: ?10,777.41 - ?33,371.12 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9310571372