Job Description

: Telecaller

Position Title: Telecaller

Location: Raipur

Department: Sales/Customer Service

Position Summary: We are seeking a motivated and enthusiastic Telecaller to join our team. The primary responsibility of this role is to make outbound calls to potential and existing customers to promote products, services, or events and to generate leads and sales. The Telecaller will also handle customer inquiries, provide product information, and maintain customer records.

Key Responsibilities:

1. Inbound Calls:

o Make inbound calls to prospective and existing customers.

o Promote products, services, or events effectively.

o Generate leads and set up appointments for the sales team.

2. Customer Interaction:

o Handle inbound customer inquiries and resolve issues promptly.

o Provide accurate and detailed information about products and services.

o Follow up on customer calls where necessary.

3. Data Management:

o Maintain and update customer databases with complete information.

o Record details of customer interactions, feedback, and complaints.

o Generate and analyze call reports to improve performance.

4. Sales Support:

o Assist the sales team with various tasks and administrative support.

o Identify and escalate priority issues to the appropriate team members.

o Meet or exceed monthly and quarterly targets for calls and sales.

5. Product Knowledge:

o Stay updated on product features, benefits, and pricing.

o Provide product recommendations based on customer needs and preferences.

Qualifications:

• High school diploma or equivalent; a degree in any field is a plus.
• Proven experience as a Telecaller or in a similar role.
• Excellent communication skills, both verbal and written.
• Strong persuasion and negotiation skills.
• Ability to handle rejection and remain resilient.
• Proficient in MS Office and CRM software.
• Good organizational and time management skills.
• Ability to work independently and as part of a team.

Additional Information:

• This is a full-time position.
• Working hours may vary based on business needs.
• Training will be provided to familiarize you with the company's products and services.

9302921773

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Required)
• Customer service: 3 years (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9302921773