Job Description

Position : Sales Coordinator

Division : WiseAir Technologies India LLP

Location : Coimbatore, Tamil Nadu

Experience : 2-5 years

Employment Type : Full-time

About WiseAir Technologies

WiseAir Technologies, part of the Systel Group, is a leading manufacturer of smart IIoT sensors for measuring compressed air flow, power, pressure, and dew point. With state-of-the-art facilities and a commitment to innovation, we deliver high-quality solutions for industrial efficiency.

We are looking for a dedicated Sales Coordinator to join our team and contribute to seamless sales operations, customer satisfaction, and post-sales support.

Role Overview

The Sales Coordinator will play a vital role in the WiseAir team, managing sales order processing, customer communication, and after-sales support. The ideal candidate should have hands-on experience with SAP for preparing quotes and sales orders, a customer-centric mindset, and the ability to manage multiple tasks efficiently.

Key Responsibilities

1. Sales Operations

• Prepare accurate and detailed sales quotations, invoices, and sales orders using SAP.
• Ensure timely and accurate order entry and processing.
• Coordinate with the sales team to verify and confirm customer requirements.

2. Order Follow-ups

• Follow up with internal teams (production, procurement) to ensure timely delivery of orders.
• Communicate with customers to provide updates on their order status.
• Address and resolve issues related to delays or discrepancies.

3. Customer Support

• Serve as a point of contact for customers, ensuring queries and concerns are addressed promptly.
• Provide after-sales support, including assistance with product information, warranty claims, or maintenance inquiries.
• Maintain a professional and empathetic approach in all customer interactions.

4. Documentation and Reporting

• Maintain accurate records of quotes, orders, and customer interactions in SAP and other tools.
• Prepare regular reports for the sales and management teams on order status and customer feedback.

5. Cross-functional Collaboration

• Work closely with the sales, production, and logistics teams to ensure smooth sales and delivery processes.
• Liaise with the marketing team for promotional material or customer communication support.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Commerce, or a related field.
• 2-5 years of experience in sales coordination or a similar role.
• Technical Proficiency :
• Hands-on experience with SAP or Any Other CRM (Preferred).
• Familiarity with MS Office Suite (Excel, Word, PowerPoint).
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• A proactive attitude toward problem-solving and customer satisfaction.

Preferred Qualifications

• Experience in industrial equipment or IIoT products.
• Knowledge of inventory and order management processes.
• Ability to work in a fast-paced and collaborative environment.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of quotes and sales orders.
• Enquiry to Order Conversions
• Customer satisfaction ratings based on post-sales support.
• Timely resolution of customer inquiries or complaints.

Compensation

• Annual Salary : ?2.5 to ?4 lakhs (depending on experience and qualifications).
• Performance-based incentives and additional benefits.

Why Join WiseAir Technologies?

• Be part of an innovative company at the forefront of IIoT technology.
• Work in a collaborative and growth-oriented environment.
• Opportunity to interact with leading industrial clients and contribute to cutting-edge solutions.

To Apply : Send your updated resume to info@wiseair.asia or WhatsApp to +91-98944 49015 . For more details, visit our website: https://wiseair.in.

Join WiseAir Technologies and play a crucial role in delivering seamless sales operations and customer satisfaction!

Job Type: Full-time

Pay: ?21,000.00 - ?33,000.00 per month

Benefits:

• Provident Fund

Compensation Package:

• Performance bonus

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• B2B sales: 2 years (Required)
• Sales: 2 years (Preferred)

Work Location: In person

Speak with the employer
+91 9843128715
Expected Start Date: 01/12/2024