About PayUPayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers.As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.PayU is a global organisation providing cutting edge online and mobile payment services supported by innovative technological platforms, high functionality, stable development and a wide and constantly extended offering across multiple countries. PayU Finance is the credit and lending arm of the PayU brand, a wholly-owned subsidiary of the Prosus group, headquartered in Amsterdam, Netherlands.PayU Finance India is systemically importance non-deposit taking non-banking finance company (SI-ND-NBFC) primary engaged in the business of mobile application-based lending to consumers and merchants, enterprise lending and specific lending. In addition to credit facilities, PayU Finance also provides certain ancillary services that are in the nature of technology related services, logistical services, financial services or a combination of these. PayU specializes in credit products and services for emerging markets across the globe. We are dedicated to removing risks to merchants, allowing consumers to use credit in ways that suit them and enabling a greater number of global citizens to access credit services. PayU focuses on delivering innovative fintech solutions. We connect consumers and businesses, improving access to credit in markets such as India and Africa. With credit being the key business priority, Lazypay and Paysense, the digital lending service providers, have been developed to offer credit solutions such as small ticket credit (Buy Now, Pay Later), app based personal loans and point of sale credit.Role and ResponsibilitiesRole : * To support PayU\'s growth plans in India for fintech and credit opportunities, PayU is looking for a Internal Ombudsman with hands-on experience in a systemically important non-banking finance company (SI-NBFC), compliance, and handling customer grievances. Experience in SEBI compliance, banking, payment aggregator business, PPI, etc will be an added advantage.Key responsibilities for this role include: * Provide support in handling customer complaints, dealing with the nodal officer, ombudsman, etc. including escalations by RBI and handling RBI CMS portal.
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