Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Internal Firm Services - OtherManagement Level Manager & Summary A career in our Business Resilience Risk - Practice Support practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. Youll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.As the business environment becomes more complex, resilience continues to climb the agenda of organisations. Our team helps PwC build resilience solutions that work in practice, applying this through all our services, from capability reviews to crisis rehearsals.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

- BCM ManagerPosition OverviewThe BCM Manager will manage the Business Continuity Management team and oversee the development, implementation, and maintenance of comprehensive business continuity, vendor resilience, and disaster recovery programs. This role requires extensive experience in Business Continuity Management and the ability to coordinate and manage multiple internal stakeholders and support in solutioning recovery strategies. The BCM Manager will report to the BCM Leader and ensure all business impact analysis, business continuity plans and activities align with organizational requirements.Key Responsibilities

• Execute the business continuity program, including policies, plans and procedures in alignment with organizational objectives and compliance requirements.
• Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization's operations, systems, and infrastructure.
• Responsible for implementation and maintenance of BIAs and BC Plans for all Segments/Line of Service, Platforms and Practices across ACs in India.
• Collaborate with cross functional teams and ensure bi-annual tool-based certification of all existing Processes and Plans across the ACs and ensure timely completion.
• Actively participate in the internal and external audits like the client initiated, ISO standards and ensure preparedness from the process and documentation standpoint.
• Maintain up to date contact information of the incident/crisis management, business recovery, emergency response and other BCM teams.
• Oversee compliance to the defined metrics and review program execution and identify areas of improvement.
• Manage the defined BCM induction, trainings, and awareness initiatives in coordination with relevant stakeholders like the Human Capital and Communications Team.
• Manage the drill calendar and ensure coverage of drills, trainings and exercises through the year across the ACs and publish related MIS.
• Ensure adequate participation and moderation of tabletop drills and exercises, develop apt scenarios to help members of the organization to be better prepared to mitigate risks.
• Monitor disaster alerts and events across the country and convene the BCM team during incidents like train accidents, cyclone, urban flooding etc. and deploy the Everbridge or email communication to impacted employees and follow-up on their responses.
• Flexible to support off office hours during disruptions tasks may include information gathering, engage relevant stakeholders, track and follow the event to closure and MIS.
• Monitor and evaluate emerging trends, technologies, and regulatory changes related to business continuity management, and make recommendations for enhancements to the program as necessary.

Preferred Experience/Skills

• Around 10 to 15 years of work experience with good knowledge of business continuity management principles, methodologies, and best practices. Knowledge of vendor resilience would be an added advantage.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels across the ACs.
• Project management skills, with the ability to win stakeholders consent and meet tight deadlines along with managing teams.
• Proficiency in using business continuity management software such as Fusion and Mass Communication tools such as Everbridge and other technologies would be preferred.
• Thorough attention to detail and organizational skills, with the ability to prioritize tasks and resources effectively.

Certification

• Industry-recognized Business Continuity Management-related Certifications from BCI, DRI, ISO, or other similar certifying bodies.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date October 14, 2024

PwC